Thursday, December 31, 2009

Update on Toys 'R Us

Remember my letter to Toys 'R Us? Well, I had sent it to them. Not sure what I was expecting really, but here's what I've gotten so far. Two letters that tell me they are forwarding it to the correct department to handle the problem. Here's the first one:

Customer (Customer Service at - 12/27/2009 02:44 PM
Dear Ms. Barnes,

Thank you for contacting I understand your concern regarding
customer service and the Toys "R" Us return policy. Please accept my
apologies for any frustration this may have caused.

We appreciate your reaching out to us regarding your concerns relating
to customer service and the Toys "R" Us return policy at your local
Toys"R"Us store. I have taken the liberty of forwarding your email to
the appropriate team for their prompt handling, and you should expect a
response from a Guest Service Specialist within 3 to 5 business days.
Thank you again for contacting We value your business and look
forward to serving you in the future!


Kelly Ellerby
Guest Service Team

And then today I received this:

Response (Juan Funes) - 12/31/2009 11:40 AM
Dear Ms. Barnes,

Thank you for contacting the "R" Us Family.

I appreciate you sharing your feedback with us. I am sorry you are dissatisfied. Please be assured, your comments and suggestions are extremely important to us and I will immediately forward your issue to the appropriate department for review.

Thank you, once again, for contacting the "R" Us Family.


Juan Funes
Corporate Guest Relations

Hmmm, nothing like passing the buck. I wonder why they can't figure out what the correct department is. I figure this will be the last I hear from them. And just another reason why Toy 'R Us will not be receiving my business any longer. Who's with me?